Organizational Citizenship Behavior as a ‎Mediating Variable in the Relationship ‎between Servant Leadership and Job ‎Satisfaction among Secondary School ‎Teachers in the Southern Governorates of ‎Palestine

Abstract

The study aimed to identify the level of influence of organizational citizenship behavior as a mediating variable in the relationship between servant leadership and job satisfaction among secondary school teachers in the southern governorates of Palestine. The study followed the correlative descriptive approach, and its sample consisted of 355 male and female teachers, representing 7.5% of the study population. They were chosen by the stratified random method. To achieve the objectives of the study, the researchers designed a questionnaire consisting of 70 items to obtain the data. After statistical analysis of the data, the study came to the conclusion that secondary school principals in the southern governorates of Palestine practiced servant leadership to a large extent, where it received a relative weight of 80.40%. Further, the level of job satisfaction among secondary school teachers reached a high degree, as it obtained a relative weight of 69.54%. In addition, the degree of secondary school teachers' practice of organizational citizenship behavior came to a very high degree, with a relative weight of 86.54%. It was found that the influential variables related to the practice of secondary school principals for the dimensions of servant leadership in the "job satisfaction of secondary school teachers" are "responsibility and commitment to community development", while the variables "teacher empowerment, teacher support,  modesty, and authenticity" had less influence. It was also found that the influential variable that is due to the practice of servant leadership dimensions by secondary school principals in the "organizational citizenship behavior of secondary school teachers" is commitment to community development, while the variables of empowering teachers, supporting and supporting teachers, responsibility, humility, and originality " had less influence. It was found that the influential variables related to the practice of organizational citizenship behavior by secondary school teachers in their "job satisfaction" are altruism, sportsmanship, while the variables: civility, "kindness", awareness of conscience, and civilized behavior, have a weak effect. There is no indirect effect of the practice of servant leadership by secondary school principals on the job satisfaction of their teachers in the presence of organizational citizenship behavior as a mediating variable. The study recommended the following: providing school principals with servant leadership skills as an administrative leadership style desirable by all teachers; and urging teachers to practice voluntary work as an expression of job satisfaction