دور تطبيقات المحادثة المعتمدة على الذكاء الاصطناعي التوليدي في التعليم العالي من وجهة نظر أعضاء هيئة التدريس في الجامعات الأردنية

Abstract

: The study aimed to identify the role of generative AI-based chatbots in higher education from the perspective of faculty members at Jordanian universities, by identifying the benefits and drawbacks of using these applications in higher education. The study used the qualitative approach, and the interview tool was used by preparing a set of open questions. The study sample included (30) faculty members at Jordanian universities. After completing the interview phase with the study sample, the data was transcribed into text, then analyzed and classified into main topics that reflect the answers to the study questions. The study concluded with a set of benefits of using AI-based chatbots in higher education, including: assistance in academic writing, searching for information, improving the student learning process, reducing the burden on teachers, and assisting in scientific research procedures. The study also reached a set of drawbacks of using AI-based chatbots in higher education, including: lack of accuracy and quality in data, biases, over-reliance, impact on academic integrity, and privacy and security concerns.