The Degree of Implementing EFQM Institutional Excellence Criteria and its Role in Achieving Performance Efficiency as Perceived by Faculty Staff Members

Abstract

Abstract: This study aimed to identify the degree of
implementing EFQM institutional excellence criteria and its
role in achieving performance efficiency as perceived by
faculty staff members. It sought to determine if there were
statistically significant differences among the means of
responses regarding the application of EFQM institutional
excellence criteria at Tabuk University and their relationship
with the level of performance efficiency as perceived by
faculty members, attributed to demographic variables such as
gender, academic rank, and years of experience. The study
employed a descriptive-correlational approach, gathering data
through a questionnaire consisting of nine excellence criteria:
leadership, strategy, people, processes, partnerships and
resources, performance results, and performance efficiency.
The study sample comprised 30 faculty members at the
university, accounting for 42.8% of the total population. The
results indicated a high level of application of EFQM
institutional excellence criteria at the university and their role
in achieving performance efficiency, as perceived by faculty
members. Furthermore, the findings revealed no statistically
significant differences attributed to gender, academic rank, or
years of experience. The study recommended the adoption of
modern and flexible leadership styles in administration, along
with the use of internal measures to monitor performance
levels.
(Keywords: Institutional Excellence, Performance Efficiency)